Returns & Replacements
At ukhollandcooper.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and replacements process.
Returns Policy
You may return most items within 30 days of delivery for a refund or exchange, provided they are unused, in their original condition, and with all tags attached.
To initiate a return, please visit our Returns Portal and follow the instructions. Once your return is received and inspected, we will process your refund or replacement.
Refunds
Refunds will be issued to the original payment method and may take 5–10 business days to appear in your account, depending on your bank or card provider.
Exchanges
If you need a different size or color, please return the original item for a refund and place a new order on our website.
Faulty or Damaged Items
If your item arrives faulty or damaged, please contact us within 7 days of delivery for assistance. We will arrange a replacement or refund at no extra cost.
Non-Returnable Items
For hygiene reasons, certain items cannot be returned unless faulty. This includes:
- Personalized or made-to-order products
- Accessories such as belts and gloves (unless defective)
Return Shipping
You are responsible for return shipping costs unless the item is faulty or incorrect due to an error on our part. We recommend using a tracked delivery service.
International Returns
Customers outside the UK may be subject to customs fees, which are non-refundable.
For further assistance, please refer to our FAQs or reach out via our Contact Page.